Privacy Policy

matchclose operates this marketplace and is accountable for the personal information it holds.

Questions, access requests, and privacy concerns go to our privacy contact — the email address will be published here before public launch.

Account details: the email address and password you sign up with.

Your contact card: name, email, phone, and optionally where you live and a street address — stored privately and only ever shared as described below.

Listing preferences: the anonymized, city-level profile you post (budget band, intent, area) — deliberately non-identifying and public by design.

Agent details (for agents): licence number and jurisdiction, checked against the public regulator register.

Chat messages between a buyer and an agent after a connection is made.

Credit and transaction history for the actions you take on the platform.

Content you submit (such as stories or reviews): published anonymously, with the link between you and what you wrote stored privately and never shown.

Technical logs needed to run the service securely. We do not log your contact details.

To operate the marketplace: letting you post an anonymized profile, letting agents bid, and running the connection once you accept a bid.

Stated plainly: your contact details exist so that the agent whose bid you accept can pay to receive them — that is the core purpose, and nothing reaches an agent before you accept.

To keep the platform secure, prevent abuse, and meet our legal obligations.

To an agent whose bid you accept, once they pay to unlock — never before. In the default mode this opens a private chat with you; if your listing is set to reveal contact details on unlock, your card is disclosed at that point instead.

When you choose to share your contact card inside a chat, to that counterparty.

We do not sell your personal information.

To the service providers that run the platform for us (our database and hosting providers), under contract and only to operate the service.

Our database and hosting run on infrastructure located in the United States. Storing data outside Canada means it can be subject to the laws of that country — we disclose this so your consent is informed. (We confirm the exact region before public launch.)

You consent when you create an account and, for the sensitive step of disclosing your contact details, again through explicit actions: accepting a bid — where the confirmation states what that shares before you confirm — and choosing to share your contact card in a chat.

You can withdraw as you go: edit your contact card, archive a listing so it stops accepting bids, or permanently delete a story or review you posted. Those withdrawal paths are as easy as the action that started them.

Account data export and full account deletion are support-mediated at launch — contact us and we'll action it.

We keep personal information only as long as needed for the purposes above or as the law requires.

Your contact details live in a separate, access-controlled store — not in the public part of the system — and every time a contact is revealed, we write an audit record. Access is limited to the specific, audited paths described here.

You can ask to see the personal information we hold about you, ask us to correct it, and challenge how we've handled it, by contacting our privacy contact.

We'll respond within the timeframe the law requires.

When this policy changes materially, we'll update it here and revise the date above.